Veranstaltungen & Messen

Events

Veranstaltungen
Kick-off event VDMA working group "QM für Süd-BaWü" - From trouble to solution: Success factor complaint management

Baden-Wuerttemberg
Experience Exchange (closed circle)
Ulm
Personal Meeting

placesAvailable

Kostenlose Veranstaltung

Several forward-looking trends are emerging in QM complaints management in mechanical and plant engineering in 2025, which respond to technological developments as well as economic and regulatory conditions. These include the digitalization and automation of the complaints process through AI-supported analyses, automated workflows and the increased use of self-service portals for customers and suppliers.

placesAvailable

Kostenlose Veranstaltung

do. 11.09.25

09:00 - 15:00 Uhr

Veranstaltungsort

ZwickRoell GmbH & Co. KG
August-Nagel-Str. 11
89079 Ulm
GERMANY

Zu Google Maps

Veranstaltungssprache

German

Complaints management is becoming increasingly supply chain&uuml

do. 11.09.25

09:00 - 09:05 Uhr

Welcome and news from the VDMA

Dr. Raphael Neuhaus, VDMA Baden-Württemberg, Stuttgart

09:05 - 09:30 Uhr

Company presentation ZwickRoell GmbH

09:30 - 10:15 Uhr

Keynote speech by ZwickRoell:

How is ZwickRoell organized in the complaint management process? What rules and standards are important to us? How do we want to satisfy complaint customers?

10:15 - 10:30 Uhr

Coffee break

10:30 - 11:00 Uhr

Keynote speech Handtmann GmbH:

Experience in complaints management at Handtmann

11:00 - 11:30 Uhr

Facts and figures on complaints management - experiences from the VDMA

Dr. Frank Bünting, VDMA Business Advisory, Frankfurt

11:30 - 12:30 Uhr

Lunch together

12:30 - 13:30 Uhr

Company tour